FAQ'S

Inventory Management Solution

General Technology Questions

What does RFID stand for?

Invisi-Tag offers an Enterprise Edition that stores all of the customers' information/reports. All the information will be backed up to allow the customer to have all relevant information at their disposal. Each customer will have their own unique login and will be able to view any and every information/reports that were pushed to the cloud.

What is the difference between metal and non-metal RFID tags?

The metal tags are used on any metal surface or heavily dense metals. Non-metal tags are used to detect any equipment that consists of wood, plastic, cardboard, fiberglass and other non-metal surfaces

What is typically the range in which RFID tags can be detected?

  • Read range is adjustable from 1 to 30 feet

  • Invisi-Tag has integrated the best combination of RFID tags and readers for our system. Our System will allow items within an enclosed trailer to be detected up to 20-30 feet.

What are some of the most common applications for RFID?

There is a wide variety of applications that RFID is used for. The most common applications of RFID are:

  • Mobil Speedpass (Gas Station)
  • Access Control
  • Retail and Apparel
  • Manufacturing
  • Supply Chains
  • Invisi-Tag primarily focuses on mobile asset tracking, from equipment assets to fixed assets in a warehouse or office.

Is RFID better than using Bar Codes?

Barcode is slowly starting to become obsolete. Barcodes require the user to scan one item at a time. The downside of using barcodes is that any bit of damage can render the label useless. The labels can be smeared, faded, torn or even destroyed and it is no longer functional. RFID is actually 10 times better than barcode. RFID tags can withstand rugged environments, ensuring they will always be detected. Even if an RFID label is smeared, faded or torn, the tag will be detected. Also, RFID does not require scanning one item at a time. Multiple tags can be detected all at once. Our system can detect between 80 – 120 tags in a matter of seconds. Lastly, the lifetime on an RFID tag, since being passive, is virtually infinite.

Does your system work like GPS?

GPS locating is used to pinpoint an accurate location of any object It requires a the use of satellite position electronics and a cost for implementation. RFID is more of a detection system. It is used to notify the user if the item is present or not. The system detects the items that are within a certain proximity. This proximity can be linked to your cellular device to set the location of the item only at the time of scan

Invisi-Tag General Pre-Sales Features/ Benefits

What features and benefits come with the systems?

  • Invisi-Tag is your electronic checklist to track in your equipment inventory.

  • Detail inventory records of assigned equipment

  • Detailed tracking of the location of equipment from warehouse to the delivery vehicle to the job site and back

  • Email notification of missing equipment, equipment left at job sites, crew swapping of equipment

  • Instance detection of missing equipment

  • Visibility of equipment usage

  • Reduce administrative error

  • Reduce labor costs associated with scanning bar codes

  • Reduce labor costs in time wasted on double/triple checking for items

  • Decrease internal theft

  • Limit employee errors

  • Increase overall inventory levels

  • Increase accountability for equipment

  • Increase productivity

  • Increase profits

  • The system gives 100% accurate information, every time

What will the benefits of RFID technology and the Invisi-Tag system have on my operation?

  • RFID technology has benefits in many areas, from tracking work in progress to speeding up processes in a warehouse. Invisi-Tag Systems will also improve productivity in your mobile department. It will keep track of your assets/equipment while they are being loaded and unloaded off of vehicles/trucks, making sure that every item is accounted for.

  • The focus will be to:

  • Reduce administrative error

  • Reduce labor costs associated with scanning bar codes

  • Reduce labor costs in time wasted on double/triple checking for items

  • Decrease internal theft

  • Limit employee errors

  • Increase overall inventory levels

  • Increase accountability for equipment

  • Increase productivity

  • Increase profits

  • The system gives 100% accurate information, every time

What additional features do you offer and what is the cost?

  • Enterprise Cloud - $30/month EMF per reader
  • Barcode users: $3/month per user
  • Multilevel Users - $5/month added to EMF
  • Data Mitigation Fee (When customers request to change to Location Transfer Feature) - $99
  • Activation Fee (When customers request to reactivate their account after 2 months of no payment) - $99
  • Activation Fee with Data Transfer or Upload - $249

Detail System Features

Do you have any services that allow me to view all past and current reports completed by my company?

Invisi-Tag offers an Enterprise Edition that stores all of the customers' equipment information/reports. All the information is backed up to allow the customer to have all relevant information at their disposal and view any and every information/report that was pushed to the cloud.

Detailed How-To-Dos

How does the Invisi-Tag RFID System Work?

Invisi-Tag's RFID System consists of a Reader (transmitter), Antennas, a Tag (transponder), and a Mobile Device. The tag consists of a microchip and an antenna. The system performs as follows: the portable scanner sends out radio waves to the tag. The tag is designed to absorb the radio waves, start up the chip and send its own signal back with its own unique code. Then the software on the mobile device intercepts the unique code. Once retrieved, the unique code can be used to represent a tool, equipment, office furniture, assets, etc. Now you are able to use the system to detect any item and easily view it on your mobile device.

How do I monitor what is in my warehouse?

Invisi-Tag’s Portable Scanners allows for fixed assets to be detected and counted Once all equipment/assets are tagged, a person can walk around with the Portable System in their warehouse and detect all items that are present. Once detected, the App will display a green listing for items present, red for items missing and yellow for items detected but not on the list.

Can we install Software and continue working if our original mobile device breaks

Yes, if you have our cloud account you can download the app on your device and log in to your account and sync and be back to operating

Can I log into the tablet without an internet connection?

The first time you open the app, the app will prompt you for your username and password. Internet connection is required at that time. After the account has been logged into, the prompt to ask for your username and password will not be asked again. In places where there are catastrophic situations, you won’t need an internet connection to scan the tags and transfer equipment. Information is stored on the mobile device until sync to the cloud is available. You’ll need an internet connection to sync.

How to edit a job location

  1. If you need to change the GPS Location, you would do it via the app.

  2. App Reports > Select Job Name > Bottom Right Button is GPS > Change location.

How to sync to update website

If you want to change the name, you can simply edit it on the location list on the website.

Can you add or delete tags in fixed jobs?

Yes, in Setup under Job Edit.

How do I add other authorized users to the system?

The system allows three levels of additional users:

    • Administration - unlimited access

    • Supervisor - everything but delete

    • User - everything but delete and setup.

  • You will need to contact us to add additional users. $5 per month for the multi-level user.

Can you add equipment that has not been tagged to existing jobs?

  • Yes, in Set-up, under job edit.

How can I upload an excel spreadsheet into the Invisi-Tag system through the computer?

  • In the enterprise site go to tag upload. Download the template provided. Fill in template. Select tag upload. Locate your file database. Please note, the file must be in .csv format to upload.

  • Additional symbols that are allowed include $#:/()&-.?

How do I get Fixed Job reports to come through on the website from the scan tool? I scan trailers once a day at the end of the work days, but never see job reports come through on the website after I finish scanning.

  • Please sync from the app. Force a full sync. Go to main page, click on I button and select full sync.

  • Job was not recorded by selecting pickup (record exception, discrepancies, create report, notification)

How do you power the In-Vehicle System?

Invisi-Tag's In-Vehicle System is designed to fit as an accessory into your vehicle. The system would tap into 12V harness of the truck and power the system whenever the truck was on.

How do you scan lockers of equipment that are right next to each other for inventory and not pick up all of the items in the vicinity?

When you do an inventory scan, all of your items that are supposed to be in that location will show up green on your screen and it will complete the scan. All of the other items that you pick up in that inventory scan will be yellow. You will know that you have what you are looking for if the scan completes and it is green.

What is the best way to upload tags, delete tags, etc?

The best way to upload tags is to download our CSV file from Enterprise, fill out the spreadsheet in the formatting provided. Go back to the Enterprise website under upload tags at the bottom of the page there is an uploader. Upload your tags.

How do I delete a tag from the Invisi-Tag app?

You can only edit a tag from the app. You can delete it on Enterprise.

How do I track equipment that I rented from another company?

You can strap an all-purpose or nonmetal tag to the equipment using a zip tie, name that equipment as rental and then you can reuse that tag for the next rental piece.

How to change a fixed job that is already in the system

The best way to change something in an existing "fixed job" is to login to your enterprise account. Click the 'Job List' tab. From the job list you can view, add tags, remove tags or edit the job name.

Troubleshooting

My Variance Report is showing "dispatched". I have had everyone force full sync and these pieces still show "dispatched". Can you clear this for me so I can run a new Variance report?

To close this, you will need to return those tags from the dispatch list. You can do so by going to the allocation screen on the Invisi-Tag app and selecting "return to warehouse".

Characters/symbols are not allowed when inputting tags, i.e. ‘ for feet

If you have the location feature, you can’t delete equipment from the location, our support team has to do that.

Login for employees is the login number

Why do I get a "contact your administrator" warning when I try to move a tag manually?

You need to go into the Enterprise website, employees tab, and enable yourself as a manual user. Make sure you sync back down from the app and also make sure you're logged in under your employee ID in the app so that you can use that function.

How to reset your tablet

If you cannot remember a PIN code, you may try performing a hard reset on the device by using these instructions:

1) Turn off the device.

2) Press and hold the Volume Up key and the Home key, then press and hold the Power key.

3) When the Samsung Galaxy Tab A logo screen displays, release all of the keys, then press and quickly release the Power key

4) "Installing System Update" will show for about 30-60 seconds, then a "No command" Android will appear before showing the Android system recovery menu options.

5) Press the Volume down key several times to highlight "wipe data / factory reset".

6) Press Power button to select

7) Press the Volume down key until "Yes -- delete all user data" is highlighted.

8) Press Power button to select and start the master reset.

9) When the master reset is complete, "Reboot system now" is highlighted.

10) Press the Power key to restart the device.

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