Two of our technicians are having problems scanning from their phones. Please let me know what we can do to troubleshoot why the phones are not scanning. They have deleted the app and reinstalled it. Is there a certain phone system that is needed?
Please check the permissions in the settings of the Android phones to make sure that the camera has been enabled
Also, double-check in tag management that the barcode fields are populated for the items that you were trying to scan
Go to the tag management menu
Search for the items that you are not able to scan
In the right-hand column, there's a barcode field -- make sure the barcode shows up there
If the barcode field is blank, there is a tab in the upper center of the page that allows you to automatically transfer the barcode from the RFID number