We are seeing major discrepancies in the enterprise system. Our mobile app indicates the accurate number of equipment at each location and in trucks. The enterprise system is not. We are concerned as this has not resolved after several days.
There are a few possible reasons why you might be seeing discrepancies in the enterprise system versus the mobile app:
- Data synchronization issues: The two systems may not be syncing data properly, resulting in outdated or inaccurate information in the enterprise
You must sync ALL devices at one time short time frame to see which device has outdated data. Data is displayed on a last-synced basis.
Make sure that the device with the correct data is last to sync to the cloud
To identify the root cause of the discrepancies, you will need to investigate further. Here are some steps you can take:
- Compare the data in the two systems: This will help you to identify where the discrepancies are occurring and to determine whether they are affecting all locations and trucks, or just a subset.
- Review the data entry process: Make sure that data is being entered correctly into the enterprise system.
In the meantime, you may want to consider using the mobile app as the primary source of truth for the number of equipment at each location and in trucks. This will help you to ensure that you have the most accurate information available.
Make sure that the device that has the correct data is the last device to sync to the enterprise account